In order to protect both our patients and our staff, we have set necessary boundaries defining our services. However, if you need additional assistance that we cannot provide, we have a database of organizations we can recommend to assist you.

Personal Preferences:

ConnectCare3 recognizes that each individual has different preferences when it comes to their health care. Preferences might be determined by your lifestyle, family commitments or job requirements. Our staff has been trained to assess your health care preferences when you enter our intake process. This allows our Nurse Navigators to ensure that the options presented are in line with not only your medical needs, but also your preference for treatment. Some of the questions our staff may ask include:

• How far are you willing to travel for care?
• What type of treatment facility do you prefer?
• Do you want to consider holistic options?
• Are you willing to join a clinical trial?
• Do you prefer to attend appointments alone or with a nurse navigator?
• Do you want questions prepared in advance to help you communicate more effectively with the physician?

Face to Face:

The age of technology has brought many ways to communicate including emails, texting, skype, facebook, twitter and more. But when you or one you love is facing a health crisis, it can be reassuring to have a caring, compassionate nurse navigator talk to you in person. Every patient using ConnectCare3’s services has the option to request that their Nurse Navigator accompany them on appointments with physicians and treatment facilities. This service is an invaluable part of what makes ConnectCare3 so special. The nurse navigator provides a source of information during the appointments. After each appointment, the nurse will provide a summary of the physician’s comments and recommendations in easy to understand terms. In addition, nurses can provide the patient with a sense of calm, control and understanding during a highly stressful and confusing time.

Boundaries:

ConnectCare3 is a Patient Advocacy service. As such, our function is to help patients understand their diagnosis, identify expert physicians/facilities, and coordinate care between multiple health care providers. ConnectCare3 serves many patients in an advocate capacity and in order to continue to do so effectively, we have created necessary boundaries. These boundaries protect both our staff and our patients. Our service does not include:

• Hands-on care or personal examinations
• Diagnosis of a patient’s illness or interpretation of diagnostic testing
• Recommendation of one particular physician, facility or treatment
• Transportation of a patient to a physician appointment
• Administration of medications
• Physical assistance or assistance with activities of daily living
• A guarantee of treatment results

While we don’t provide these services, we do have a resource database filled with information about companies and social service organizations that provide most of these services. If you or your loved one requires additional assistance, we will put you in touch with an organization that can assist you.